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Frequently Asked Questions

For your convenience, we've provided answers to some of our most-asked customer service related questions below. If you don't find what you're looking for here, please send an email to cs@tbmbm.com. We'll be glad to help out.

I just bought something from your site. How long will it take to arrive?

All orders are processed and shipped within 24 hours (in stock items only, check the item status on the product page) during the business week. Your order will be processed and shipped same business day if made before 9 am PST. Keep in mind that weekends and holidays are not considered business days by LACE, or our shipping partners.


Shipping Method Timeframe
Standard Shipping 7-10 Business Days
USPS Priority Mail 5-7 Business Days
UPS Ground 5-7 Business Days
UPS 2 Day 1-2 Business Days

Discreet shipping and billing is important to me. How will my order look when it arrives and what will show up on my credit card?

Discreet shipping is important to many of us. The shipping label will read TBMBM, which is our parent company. Below is a sample of an order ready to be shipped. Your credit card or Paypal account will be charged under the name TBMBM as well.

Discreet Shipping

How do you ship?

We ship via UPS. Keep in mind that UPS does not ship to PO boxes. We provide shipping confirmation and tracking number via email the day your order ships. The cost of shipping is calculated when you check out, it is based on your zip code.

33 Day Price Match Guarantee.

Should you find a better price on anything you buy from SexToysForLess.com within 33 days email us at cs@tbmbm.com with the website were you found the better price and we will MATCH their price and refund you the difference.

What is your return policy?

Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable

Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

This includes, but is not limited to:

  • vibrators and dildos
  • douche/enema kits
  • anal toys, beads and plugs
  • cock and ball devices, cock rings and cock sleeves
  • gags and ropes
  • lingerie men's wear

Lubes, massage oils, condoms, and body paints are also not returnable.

Defects

If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please contact us at cs@tbmbm.com to let us know of the issue. We will then issue you a Return Merchandise Authorization number (RMA) via email and provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any returns without one. When emailing about a defect, please state the following information, your order number, found in the top right hand corner of your invoice OR your web confirmation number along with your name and the nature of the defect. Once the defective item is received back into our warehouse (shipping it back is your responsibility), we will promptly ship a new replacement to you free of charge. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.

Can I cancel my order?

In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted. Please order carefully.

I have a coupon code, where do I enter the coupon code?

Your coupon code can be entered in the shopping cart by click here. Once entered you will see the discount for the coupon code automatically applied to the total.

Do you ship to Hawaii, Alaska or APO's?

At this time we are unable to ship to the above areas. We are working with our shipping partners to provide affordable service to these areas, so please stay tuned!

What products do your sale restrictions include?

Currently the following manufacturers DO NOT allow any further discounting of their product prices unless it is exclusively mentioned for that brand of product.

We-Vibe
Eroscillator
Womanizer
Bathmate
Magic Wand

257 Record Keeping Requirements Compliance

18 U.S.C. 2257 Compliance. In compliance with the Federal Labeling and Record-Keeping Law (also known as 18 U.S.C. 2257), all models located within our domain were 18 years of age or older during the time of photography. All content and images are in full compliance with the requirements of 18 U.S.C. 2257 and associated regulations. TBMBM US, Inc. does not produce any content and makes no representation about any content on our site www.tbmbm.com. All pictures of models on product covers or on video products offered on this site have been created / produced by other companies, manufacturers, or studios.

TBMBM US. Inc. does not have in our possession any of the original 2257 disclaimers for any of the models. All of the companies, manufacturers, or studios that have created content that we sell or advertise have represented to TBMBM US, Inc that all models appearing on their product covers or instructional videos are over 18 and that they, companies, manufacturers, or studios, maintain all appropriate 2257 disclaimers or the equivalent.

How can I contact you?

You can reach us toll free by phone or email Mon-Fri 9am-4:30pm EST (excluding holidays)

Email: cs@tbmbm.com
Phone: 1.855.427.TOYS (8697)

Affiliate Id:1001
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